Financial Advisor Level 4
Managing credit and collecting debt for businesses and other organisation
Apply nowCourse Overview
An Advanced Credit Controller and Debt Collection Specialist usually works with internal and external customers, both commercial and consumer, to ensure that the cash flow of their organisation is maximised, while achieving fair customer outcomes. Typically they will work with customers who are deemed to be ‘high risk’ for reasons such as carrying high levels of debt or consistently breaching credit limits.
What will you learn?
Credit Management / Debt Collection
Good understanding of the principles of credit management / debt collection together with a sound understanding of organisational policies and techniques used in their role
Legal, Regulatory and compliance
Good understanding of the legal, regulatory, risk and compliance framework within which they operate, with a sound understanding of relevant legal, risk and compliance requirements for their role, e.g. relevant commercial or consumer credit law, credit management policies, data protection, treating customers fairly, complaints handling, potentially fraudulent transactions, including anti-money laundering arrangements and relevant financial / sector regulatory requirements depending on the focus of their role.
Industry and organisation understanding
Understands professional standards; the commercial context, nature and priorities of the organisation they work in; the end to end customer journey; how customers manage their money, e.g. as individuals or businesses; organisational ‘values’; and where their role fits in the organisation. Understands the different areas of the organisation that they need to work with to deliver the best solution for the customer and business, and the nature of interactions with them, e.g. with Sales, Customer Services, Underwriting.
Products and services
Broad understanding of the products and services offered to customers by their organisation, together with sound knowledge of the products and services that they support, including their features and benefits, together with how their role supports the delivery of these products and services.
Systems and processes
In-depth understanding of the systems, tools and processes used in the role (see examples in the Standard), together with the standards to be met, including IT tools.
Can I apply
for this course?
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
Some of the requirements may be:
- Typically have five GCSEs at Grade C or higher.
- Have been a resident in the UK/ Level 5 EEA/EU for the last 3 years.
- Have Level 2 English and Maths or equivalent.
- Be able to meet the programme modules through their job role.
Progression
Opportunities
All of the courses we offer at SNE are aimed to help progress your continuous professional development.
On completion the apprentice will be fully competent in the role and can continue to develop their career within the organisation through a range of possible pathways. This could include team leader, credit /collection manager or a more specialist role such as dealing with sensitive cases and senior credit risk analysts.
Register your interest
Get in touch with one of our experts now. They live and breathe SNE and will be able to advise you the best route for you or your business.
Apply nowLooking to empower your current staff?
Hiring an Financial Advisor Level 4 Apprentice to support your business’s needs.
We can work with you to source a suitable applicant for your business or you can up-skill your existing employees. If the Apprentice is under 19 and your business has less than 50 employees, there will be no cost for the training. If they are over 19 and/or your business has over 50 employees then you will contribute 10% towards the cost of the training.
Learner testimonial
"I had an amazing experience training SNE. I gained completely new skills which gave me the confidence to pursue something I’ve wanted to do since leaving school. I’ve always worked in jobs that I was never fully happy in but always stayed put as I felt ‘comfortable’."
Laura - Level 3 Learner
